Position Summary

Under the supervision of the Senior Director, the Operations Coordinator provides essential administrative and operational support to St. Joseph’s Villa’s Day Support program. This role is critical to ensuring smooth daily operations, coordinating systems, and supporting a collaborative, person-centered service environment. The Operations Coordinator plays a key role in tracking data, organizing resources, enhancing communication, and supporting compliance with licensing and accreditation standards.

All responsibilities are carried out in accordance with the Villa’s mission, values, and guiding principles, and in partnership with other agency services.

Key Responsibilities

• Develop, implement, and manage systems to streamline administrative and operational workflows.

• Collect and analyze data to support program reporting, internal evaluations, and external communications.

• Prepare, edit, and distribute reports and materials for leadership, board members, and regulatory bodies.

• Monitor facility needs and collaborate with internal staff or vendors to ensure a safe, clean, and welcoming environment.

• Coordinate logistics for meetings, tours, training sessions, and events, including scheduling, catering, and equipment rentals.

• Support licensing, accreditation, and quality assurance efforts through timely coordination of documentation and follow-up.

• Track expenses, process invoices, and assist in budget monitoring as assigned.

• Maintain confidentiality and safeguard sensitive program and client information.

• Collaborate cross-functionally across Villa services to support agency-wide initiatives.

• Recommend process improvements to enhance program operations and efficiency.

• Represent the Day Support program at meetings or inspections as needed.

• May oversee tasks of volunteers or interns.

Qualifications

• Associate’s degree in business or a related field required; Bachelor’s degree preferred.

• At least one year of experience providing administrative or program support; customer service experience a plus.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with database or proprietary software preferred.

• Strong organizational, communication, and time management skills.

• Ability to manage multiple priorities and work independently in a fast-paced, mission-driven environment.

• Must possess a valid Virginia driver’s license with a good driving record.