Position Summary:

The Crisis Services Operations Coordinator plays a key role in ensuring the daily operational success of our Crisis Stabilization Unit (CSU) and Crisis Receiving Center (CRC). Under the direction of the Crisis Services Director, this position supports both clinical and administrative functions through high-level coordination, data management, compliance support, and facilities oversight. The ideal candidate is highly organized, proactive, detail-oriented, and mission-drive

Key Responsibilities:

Operational & Administrative Support

• Provide logistical and clerical support for meetings, tours, and internal/external communications.

• Maintain and organize essential documentation, records, and authorizations.

• Track and receive supply deliveries, manage inventory, and support procurement of clinical, office, and client care supplies.

• Submit and monitor service requests (e.g., IT, maintenance).

• Coordinate daily operations such as kitchen oversight, environmental walkthroughs, and facilities support.

Data Management & Reporting

• Compile and format data for internal and external reports and presentations.

• Track admissions, service authorizations, and client satisfaction data.

• Support quarterly reports and ongoing monitoring of key performance indicators.

• Serve as backup to clinical and compliance staff in maintaining data systems and dashboards.

Compliance & Quality Assurance

• Support licensing, accreditation, and audit preparation efforts.

• Coordinate safety drills and ensure policy/procedure documentation is up-to-date.

• Submit and manage record requests and ensure confidentiality standards are upheld.

• Participate in quality improvement initiatives and team process evaluations.

Communication & Team Collaboration

• Liaise with internal departments and external partners.

• Ensure smooth flow of communications within the Crisis Services team.

• Provide logistical coordination for regular meetings and trainings.

• Support onboarding, volunteers, and interns as needed.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in a related field preferred.

• 2+ years of administrative or operations experience in healthcare, human services, or behavioral health preferred.

• Strong organizational, problem-solving, and communication skills.

• Proficient in Microsoft Office Suite; experience with data systems and reporting tools a plus.

• Ability to handle sensitive information with confidentiality and professionalism.

• Commitment to the mission and values of St. Joseph’s Villa.