St. Joseph's Villa

Case Manager - Crisis Stabilization Services

Posted Date 5 months ago(9/28/2023 4:15 PM)
Job ID
# of Openings
Total hours per week


Under the direction and supervision of the CSS Clinician, Program Manager, or Program Director, this position coordinates the overall services provided to clients with external agencies and may provide some clerical support for the service. All work is performed within a systems-based framework and in a psycho-educational model. Work is performed collaboratively with and in support of other services offered by St.   Joseph's Villa.


All work is performed safely, effectively, to the highest ethical standards, and in accordance with regulatory and accrediting standards and St. Joseph’s Villa’s mission, values, and guiding principles.


Provides intensive case coordination for clients and families in coordination with Community Service Boards and other relevant parties (schools, physicians, private providers) to support stabilization upon discharge.  Works collaboratively with the CSU team.

Researches community-based organizations and governmental agencies to determine what resources are available to support the client’s needs.


Maintains case management records. Compiles information to prepare discharge summary reports on clients. Maintains contact with designated family members or guardians and school systems. Coordinates community support and intra-agency support as needed for each individual client.


Maintains smooth processes and coordination for the tele-medicine clinic to include scheduling, maintaining equipment, preparing documents for medical staff, etc.


Administers medication, oversees compliance with medication logs, storage of medications


Prepares regular narrative, tabular, and statistical reports for St. Joseph’s Villa management staff, Service Board, and licensing, accrediting, and regulatory agencies.


Prepares data for accurate billing for services, complying with the requirements of the varied funding streams.


Uses approved behavior management techniques to work with clients in crisis.


May provide direct client care.


Models high level of professionalism with professionals to include behavior and dress.


Participates in staff meetings and other staff and program group activities, including after school and evening programs, essential for the operation of an effective psycho-educational program.


Evaluates work processes and methods and submits recommendations for continuous quality improvement.


Attends scheduled training programs for professional development that includes, at a minimum, trainings required by St. Joseph’s Villa and by regulatory and accrediting bodies.


Performs other duties as assigned.


Participates in the on call rotation.


BS/BA degree in Psychology, Human Services, or related field.


Two years related experience.


One year of clinical experience with children (QMHP preferred).


Proficient with Windows, Outlook, MS Office including Word, Excel and PowerPoint. 


Experience with proprietary software preferred.  


Valid Virginia driver’s license with excellent driving record.


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