St. Joseph's Villa

Youth Outreach Case Manager - Flagler Office

Posted Date 3 weeks ago(6/17/2020 3:18 PM)
Job ID
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Under the direction and guidance of the Director of Operations for Flagler Services and working closely with the Rapid Re-housing Team, this position is responsible for assisting young adults in the Crater Region with a focus on the Tri-Cities (Petersburg, Colonial Heights, and Hopewell) to move from homelessness into permanent housing.  This position will work closely with Flagler Management staff to help develop and implement best practice coordinated entry procedures and policies for homeless youth.


All work is performed in a collaborative, team-based model with a systems approach.  Work is performed safely, effectively, to the highest ethical standards, and in accordance with accrediting standards and St. Joseph’s Villa’s mission, values, and guiding principles.


Youth Outreach – 20%

  • Conduct outreach rounds throughout pre-determined areas of CACH to identify and engage with unsheltered youth experiencing homelessness, and offering connections to basic needs services, behavioral health services, and other community-based services.
  • Identify local “hot spots” where youth experiencing homelessness may congregate; develop trust with these youth, and connect them to appropriate resources.
  • Complete weekly Homeless Management Information System (HMIS) data entry for street outreach engagements to ensure that data is congruent with necessary CACH procedures for eligibility and matching of participants.
  • Participate in CACH Coordinated Entry weekly conference call.
  • Conduct community engagement and education with key stakeholders, service providers, and other agencies to promote youth affirming interactions and best practice.
  • Work closely with key agencies to create effective referral mechanisms for those in need.



Housing Stabilization Case Management – 80%


  • Work with the Flagler staff to identify homeless youth/young adults and provide intakes in locations easily accessible to the them
  • Work with the Housing Navigator to establish relationships with landlords who are willing to rent to young adults who may have no or negative rental history
  • Participate in interviews when feasible and/or meet with RRH team to assess applicant and determine housing barriers and develop initial re-housing plan
  • Work with participant and other staff to develop the participant’s full plan for obtaining and maintaining their housing.
  • Assist participant to create realistic goals with concrete steps which will ensure their housing stability
  • Support the participant at the Villa Donation Center or CARITAS to secure needed household items
  • Schedule and conduct meetings with client to develop more comprehensive budget and to develop realistic Housing Stabilization goals.
  • Work with participant on longer term stabilization goals that address employment/income, money management strategies and any other identified service needs.
  • Teach participants steps and communication tools to advocate for themselves in seeking and maintaining housing (including advocating for eligible benefits)
  • Refer participant to other community resources to achieve goals - and follow up to ensure referrals were completed.
  • Use weekly Case Coordination meetings to share participant progress and get support in working with high barrier clients.
  • Work collaboratively with Flagler’s Employment Specialist and to support participants in attaining education and employment
  • Prepare check requests and invoices for financial assistance including utility deposits, rental subsidies and utility payments
  • Document and maintain up-to-date information on services provided and funds expended in HMIS
  • Maintain client notes in HMIS
  • Place and maintain up-to-date grant mandated documentation in client hard copy file
  • Participate in staff meetings and other staff and group activities essential for the operation of an effective service.
  • Present information to team regarding client progress, lack of progress, with possible solutions to ensure best support for the client’s success.
  • Attend scheduled training programs for professional development that includes, at a minimum, training required by St. Joseph's Villa and by regulatory and accrediting bodies.
  • Perform other duties as assigned.



  • Bachelor’s degree in human service field with at least one year experience in the following:
    • Experience working with homeless youth or young adults
    • Case management experience with youth 18-24 yrs. old.
    • Experience/Understanding of issues affecting youth experiencing homelessness


  • Experience/Understanding working with domestic violence, sexual violence, and trafficking victims
  • Experience/Understanding working with LGBTQ youth and youth of diverse ethnic backgrounds experiencing homelessness
  • Knowledge and practice using community resources and referrals
  • Excellent communication skills and ability to work with a wide range of people – parents experiencing the trauma of homelessness, landlords, government workers, etc
  • Able to read and interpret contracts
  • Ability to work some evenings and weekends if needed
  • Driver’s License – good driving record
  • Ability to use proprietary software



  • Knowledge of tenant rights/responsibilities and Fair Housing laws
  • Ability to develop household family budget
  • Proficiency in Spanish


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