Under the direction of the Director of Clinical Services, the Program Director is responsible for managing all aspects of the Crisis Stabilization Services both the Unit (CSU) and Day Placements (Crisis Stabilization Outpatient (CS OP). This team provides 24-hour intervention and crisis stabilization services to children and youth 5 to 17 years of age experiencing a mental health crisis and their families/guardians.
The residential (CSU) and non-residential (CS OP) services are performed in the Crisis Stabilization Unit with some performed in the community.
All work is performed within a systems-based framework with strong collaboration skills with and in support of other services offered by St. Joseph's Villa, in accordance with the highest professional ethical standards, and in alignment with Saint Joseph’s Villa mission, values, and guiding principles.
Develops program goals and objectives, and program operating policies and procedures consistent with those of St. Joseph's Villa and licensing and accreditation standards.
Directs the performance of all work in the program. Hires, develops, motivates, disciplines, evaluates, and trains staff. Develops and/or organizes the daily activities, work flow, and work processes. Recommends termination of staff when necessary.
Develops annual budget for assigned programs and ensures that programs are operated in line with budgeted parameters. Plans for and prepares capital budget requests. Maintains accurate system for expenditures.
Develops policies and procedures to maximize the effectiveness of the service and to meet licensing and accreditation standards.
Maintains a working knowledge of all Medicaid regulations that apply to Crisis Stabilization Services.
Reviews records for accuracy and completeness, working in cooperation with the services and the Finance Office to ensure proper Medicaid billing.
Monitors the implementation of comprehensive stabilization and rapid discharge plans for all clients.
Partners with Community Service Boards (CSB) to ensure timely and appropriate level of care.
Collaborates with the Compliance Office and Director of Clinical Services to ensure standards of and documentation are maintained
Collaborates with Director of Clinical Services regarding investigations of alleged abuse or neglect of clients.
Ensures accurate and complete individual case records for clients in compliance with licensing and accreditation standards for best practice.
Develops annual plan for routine maintenance of program facilities and grounds to ensure a safe and healthy environment for the clients.
Oversees intake process, approves admissions, assists in discharge planning. Participates as an active member in a team approach for the delivery of services to clients.
Maintains statistical and evaluative data, prepares or reviews and approves regular reports as required.
Reviews Incident Reports for quality, compliance, accuracy and trends. Addresses any concerns in operations, training, maintenance, etc. that arise from that information.
May attend Human Rights Committee as the representative of St. Joseph’s Villa.
Develops and implements shift coverage pattern including relief work.
Maintains client population at a minimum at budgeted levels, and at capacity when feasible, creatively exploring methods to meet operational barriers to participation in the program.
Develops and implements an appropriate problem-solving and crisis intervention approach as needed.
Designs behavior management programs in collaboration with the Clinical Director
Oversees administration of medication and documentation of same.
Participates in all decisions affecting the discharge of a client who has been inappropriately placed in the program.
Maintains collaborative relationships with placing agencies to ensure quality services, that meet or exceed placing agencies' needs, are provided to clients and to ensure future referrals.
Evaluates work processes and methods; staffing levels, qualifications and training needs; and tools, equipment, and physical resources and submits recommendations for continuous quality improvement.
Assumes responsibility for own professional development including meeting all mandated standards and staying abreast of developments within the field.
Ensures that staff receives training to meet mandated standards, that develops their professional abilities, and that prepares them for advancement opportunities.
Assumes on-call responsibility as assigned.
Performs other duties as assigned.
BS/BA in a related field, MS degree is preferred. Three years of experience in a similar setting, with 2 years in supervisory role. Preferred experience in operating a Medicaid program. Proficient with MSOffice Suite (Word, Excel, Outlook, PowerPoint) and Internet research. Valid Virginia drivers license with excellent driving record.